Recognition
Konica Minolta Honors BCS-Business Complete Solutions of San Diego, CA with 2018 Pro-Tech Service Award for Service Excellence
Ramsey, N.J. and BCS San Diego, CA – January 1, 2018 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that BCS of San Diego has been honored with a 2018 Pro-Tech Service Award . Presented by Konica Minolta CEO, Tom Taiko, President and COO Rick Taylor and EVP, Dealer Sales, Alan Nielsen, the Pro-Tech Award recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction.
“Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents achievement of Konica Minolta’s highest standards for dealer service and proficiency.”
A Pro-Tech Service Award winner for the 5th time, BCS is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning solutions. To attain the Pro-Tech standard, each element of BCS operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“I am honored to receive such an esteemed award. It is with the continued high standards and dedication of our employees and the continued loyalty of our customers that enable us to achieve the success we continue to receive,” says Keith Justus, President – San Diego.
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is one of the world’s leaders in information management focused on enterprise content, technology optimization and cloud services. Our portfolio of offerings deliver solutions to improve our customers’ speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. The All Covered IT Services division offers a range of IT strategy, support, project and cloud computing solutions across all verticals. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant of the 2015 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eight consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for three years in a row.
About Business Complete Solutions (BCS)
Business Complete Solutions is San Diego’s largest supplier of office equipment. Thanks to our superior products and business philosophy, we have successfully served more than 1,800 customers in 16 years.
We believe in keeping customers satisfied before, during and after a sale. This commitment forms the cornerstone of our Customer Care program, which has earned us praise from clients, manufacturers and industry leaders alike. Most recently, BCS was named a Pros Elite dealer in 2018. We have also received recognition for our contributions to many local charitable organizations over the years.
Konica Minolta bizhub® is a trademark of Konica Minolta, Inc. All other trademarks mentioned in this document are the property of their respective owners.
For over 16 years, Business Complete Solutions has received recognition both locally and internationally for our outstanding sales and customer service programs. Because we provide our customers excellent products and work to ensure that they get the most out of them, BCS has become a leader in the printer and copier industry.
Dealer Spotlight: A Conversation with Keith Justus, President of Business Complete Solutions
Keith Justus founded Business Complete Solutions, a Toshiba, Konica Minolta, and Muratec dealership 13 years ago. Not the best time to launch a new business venture. As luck would have it, that business venture has navigated all sorts of economic perils and continues to grow, most significantly experiencing 200 percent year over year growth during the most recent fiscal year. That’s not bad for a small dealership with big aspirations.
The dealership has been recognized by Pros Elite Group and Konica Minolta for its service excellence and is a member of the Muratec Imagemakers Club. Clearly, Justus and company are doing something right. To get a better idea of just exactly what Business Complete Solutions is doing right, I interviewed Justus about his dealership, his background in the industry, the reasons for the company’s recent growth spurt, and what segments of the business are doing well for the dealership these days and why.
How’s business?
Justus: We’re having a great year and we expect to break our records this year over past years.
What segments of the business are doing well for you?
Justus: We’re doing well with up and down the street and major accounts. IT Services has grown a tremendous amount for us this year also.
Why do you think that is?
Justus: We’ve expanded services and remained true to our core. Some of our major accounts have allowed BCS to take over their entire IT department and place BCS employees on site enabling BCS to grow and the customer to save money.
What are you specifically doing in the IT Services realm?
Justus: We’re doing a total solution customized for the customer’s needs.
How long ago did you get into IT Services?
Justus: We’ve been in it for about three years now.
What would you say is the biggest challenge of offering Managed IT Services?
Justus: Overcoming clients’ fear of change and allowing us to come in and do the job for them.
Was there any fear of change internally when you decided to get into Managed IT?
Justus: No, we knew we had to do it. Even though we’ve been doing it for three short years, we knew that we had to aggressively seek experienced candidates in order to compete in this emerging market. There was no fear internally, it was let’s get the right people and be aggressive.
Where did your dealership acquire the expertise to do this?
Justus: Prior to us having our own IT department we purchased an IT company and continue to use many reputable sources in our industry.
What segments of the business would you like to see doing better?
Justus: Overall all segments of our business are doing well; however, I think MPS is a focus area that we can improve upon.
How do you think you’ll do that?
Justus: We have all the tools needed with our main manufacturers. We can do a better job with going deeper and wider with our MPS program.
What’s the one thing you know now about Managed Services that you wish you knew from the outset?
Justus: The assessments are important and we could have done a better job with the assessment and defining the scope of work. We found we were doing a lot of work we didn’t need to do on the project. Basically, the assessment going into the account and the way we were doing it.
How long did it take to figure that out and fix it?
Justus: About six or seven months, and a year until it was perfect and we knew what we were doing.
Who do you find yourself competing against?
Justus: We’re the largest independent in San Diego. In this marketplace, the Ricoh and Konica Minolta branches are strong players along with the global Xerox organization.
I understand the company is environmentally friendly, what does that mean and how do you leverage that with customers?
Justus: In our own BCS office, we are very environmentally conscious. With our customers, we have a free recycling program where we provide recycling boxes along with each copier. We provide our customer with an eco-tool that allows them to view their carbon footprint. Toshiba has the first erasable copier that we donated to nonprofit organizations that are environmentally conscious.
I understand you actively recruit college students for sales positions. How do you make this industry sound attractive to these young people and how successful have your efforts been in retaining them once you have them on board?
Justus: BCS offers internships for high school graduates preparing to enter college. We put them in entry level sales positions, mainly cold calling. Our senior reps and management help them close the deals and they get to keep all commissions toward their college tuition. Some of our interns attended LMU LA, San Jose State, and USD and received up to $8,000 towards their freshman year tuition. These interns are qualified to come back each summer to raise money for the following year’s tuition.
As far as college recruitment, San Diego has many universities. We attend their open houses and job fairs and provide training to recent college grads at no expense.
Let’s talk a little bit about you, how’d you get into this business?
Justus: I started as a sales rep with Pitney Bowes in the copier division. I was later promoted to various manager positions within the company, leaving as District Director of Southern California.
How long ago was that?
Justus: I have been in this industry for 21 years
What’s the best thing about doing what you do?
Justus: I love what I do and some of my best friends are some of my largest customers. I have met many people from organizations doing great things and I have been able to contribute to those organizations by helping them continue their growth and able to give back to the community.
What’s your least favorite activity that you find yourself doing weekly or daily?
Justus: Finding the right people that fit our model. Our company employees, we treat like family. I would think most dealers would agree trying to find the right people is a challenge. Personally, trying to find the right employee to fit the BCS model is my biggest challenge.
What do you do when you’re not working?
Justus: Family and friends are very important to me. I spend a lot of time with my grandchildren. BCS and the San Diego Padres are partners and we have a BCS suite at Petco Park for the entire season which allows me to spend quality time with family, friends and valued customers.
How’s the rest of the year look for Business Complete Solutions?
Justus: It’s looking strong. We are on track for another record breaking year.
Service Awards and Recognition
In 2010 and 2011, the San Diego Business Journal selected BCS as one of the city’s 100 Fastest-Growing Private Companies. The journal has also named us as one of the Top Office Machine Companies from 2002-2015. In 2014, Office Dealer Magazine named us as an Elite Dealers for the fourth time. Elite Dealers “stand out because of their innovative programs and unique marketing campaigns.”
Other awards that BCS has received include:
- 2002 Muratec Imagemakers Club, Bahamas
- 2003 Muratec Imagemakers Club, Bermuda
- 2004 Muratec Imagemakers Club, Mexico
- 2005 Muratec Imagemakers Club, Bahamas
- 2006 Muratec Imagemakers Club, Hawaii
- 2007 Muratec Imagemakers Club, Mexico
- 2008 Muratec Imagemakers Club, West Indies
- 2014 Muratec Imagemakers Club, Punta Mita, Mexico
- 2015 Muratec Imagemakers Club, Lanai, Hawaii
- Kyocera’s Award for Excellence in Customer Service Solutions, 2005-2008
- 2012 Toshiba Top Dealer, Rome and Sorrento, Italy
- 2014 Toshiba Top Dealer, Vietnam
- 2014 Pro-Tech Service Award
- 2015 Pro-Tech Service Award
- 2016 Pro-Tech Service Award
- 2017 Pro-Tech Service Award
- 2018 Pro-Tech Service Award
- 2014 Pros Elite 100 dealer
- 2015 Konica Minolta Top Dealer, Dublin, Ireland
For more information on our recognition and how we can help your business, contact BCS.